Refund policy

Return and Refund Policy

At Bite, we want every order to arrive fresh, sealed, and exactly as expected. Please review the following policy before making a purchase.

Returns

Due to the hygienic and consumable nature of our flavored toothpicks, we cannot accept returns or exchanges for:

Opened, used, or unsealed products
Change of mind
Personal taste or flavor preference
Incorrect delivery information provided by the customer

Unopened and unused products may be eligible for return within 7 days of delivery. Items must remain in their original, sealed packaging and be accompanied by proof of purchase. Return shipping costs are the customer’s responsibility.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.

Include:

Your order number
A clear description of the issue
Clear photos or videos of the product and its packaging

Once the issue is verified, we will offer a replacement or refund, depending on product availability and the circumstances.

Refunds

Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.

Original delivery charges are non-refundable unless the order arrived damaged, defective, or incorrect. We are not responsible for fees charged by banks or payment providers.

Order Cancellations

Orders may be cancelled only before they have been prepared or dispatched. Once an order has entered processing or has been shipped, it cannot be cancelled.

To request a cancellation, contact us as soon as possible with your order number.

Failed or Refused Deliveries

Customers are responsible for providing complete and accurate delivery information and remaining available to receive their orders.

If an order cannot be delivered because of incorrect information, repeated unsuccessful delivery attempts, or refusal to accept the package, any additional delivery or return fees may be deducted from the refund or charged before redelivery.